Reference

How we protect your account and personal information

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your information stays encrypted and compartmentalised.

Encrypted account accessLocal payment data isolationTransparent data handling
www.sbobet.com mobile How we protect your account and personal information
REACH US ANYTIME

Contact us about your privacy

Team online

Live chat

Available in-app and on our lobby page 24/7. Ask any question about how we handle your data, and our team will respond in minutes.

Email support

Send a privacy inquiry to our data-protection team and we will respond within 48 hours with a full explanation.

Account settings

Log in to your account, go to Security, and request a data download or deletion. We process these requests within 30 days.

HOW WE SAFEGUARD

Security, cookies and your rights

Account encryption

Your login credentials, payment history and game activity are stored behind AES-256 encryption. Even our internal teams cannot read your password once it is set.

Cookie use

We use cookies to keep you logged in, remember your language preference and detect suspicious login patterns. You can disable non-essential cookies via browser settings without losing core functionality.

Payment data isolation

DANA, OVO, GoPay and QRIS transaction tokens are tokenised — we never store your full payment details, only a unique identifier for each deposit.

Third-party access

We share your data only with payment processors, fraud-detection vendors and regulators where local law requires. No data is sold to advertisers or brokers.

Retention periods

Account data is retained for 7 years after closure to meet local financial regulations. Game logs are kept for 5 years for dispute resolution.

Your rights

You can request a copy of your data, correct inaccuracies, or request deletion via your Account Settings. Where local law permits, we honor these requests.

Privacy policy FAQs

No. Your DANA, OVO, GoPay or QRIS payment details are tokenised and never shared outside www.sbobet.com mobile's payment processors and fraud teams. We do not sell or trade your payment history.

Game logs and transaction records are retained for 5 years after your last activity to handle disputes and comply with local accounting rules. Personal details are kept for 7 years after account closure where local law requires.

Yes. Log into your account, go to Account Settings > Security > Data Export, and we will email you a complete record of your profile, payments and gameplay within 30 days.

We freeze your account immediately, stop all gameplay and keep your balance intact for withdrawal. Your personal data enters a 90-day grace period before anonymisation, unless local law requires longer retention.

We log your device ID, IP address, login location and betting patterns. Our fraud team flags unusual transactions — like deposits from a new country or deposits and instant withdrawals — and may ask you to verify via email or phone.

We use session cookies to keep you logged in and preference cookies for language settings. We do not use tracking cookies that follow you to other sites; you can disable these in your browser settings anytime.

Contact our security team via live chat immediately or email our data-protection officer. We will reset your password, review account access logs and notify you of any findings within 24 hours.