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Understanding our Terms & Conditions

When you open an account with us, you're entering into a clear set of terms that protect both your account and our platform.

Account creation & eligibilityPayment & withdrawal rulesYour data & account security

Explore the Lobby Read FAQ

Core policy details

www.sbobet.com mobile Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to www.sbobet.com mobile depends on local law in your region. When you deposit via DANA, OVO, GoPay or QRIS, those funds are credited to your account wallet within seconds; we verify each transaction before processing. Withdrawals follow the same verification path — your request is

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reviewed, then sent back to your chosen payment method. Your account is active only while you comply with our terms; we can restrict or close accounts that breach them. We retain your transaction history for seven years, as required by Indonesian financial rules. Contact our support
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team if you have questions about any policy area — they respond during operating hours across multiple channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

How to reach our support team

Team online

Live Chat

Open the chat widget on the lobby or account page; our team responds in seconds during operating hours. Use this for immediate account, payment or Terms & Conditions questions.

Email Support

Send detailed queries to our support inbox; we reply within one business day. Attach account screenshots or transaction details if needed to speed up responses.

Phone Line

Call during our support hours; staff can walk you through account setup, payment steps and policy clarifications in real time.

SECURITY & DATA

How we protect your account and information

Data encryption

Your account login, payment details and transaction history are encrypted end-to-end. We do not store full card numbers or banking credentials on our servers.

Cookie policy

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. You can manage or disable cookies in your browser settings.

Account verification

When you create an account, we verify your details against our records. Large withdrawals may trigger additional verification to prevent fraud and comply with local law.

Data retention

We keep account data, transaction logs and support chats for seven years. After account closure, anonymised data is retained for regulatory compliance only.

Policy changes

We notify you of material policy updates via email at least 30 days before they take effect. You can request a full policy history or a personal data export by contacting support.

Contact for disputes

If you disagree with a transaction or policy decision, reach out to support with your account details and the specific issue. We respond within five business days.

Frequently asked questions about Terms & Conditions

When you request account closure, any balance is returned to your deposit method within 3–5 business days. Your account data is retained for seven years for compliance. You can reopen an account at any time, unless we have flagged it for policy breaches.

Once a deposit via DANA, OVO, GoPay or QRIS is confirmed in your wallet, it cannot be reversed. If you made a mistake, contact support immediately; they can review your account and may be able to assist if the funds have not been wagered.

We review the withdrawal request, verify it matches your account and payment method, and respond within five business days. If the transaction failed on our end, we issue a credit; if it succeeded, we provide proof from your bank.

We use your name, email, phone and payment details only to operate your account, process deposits and withdrawals, prevent fraud, and comply with local law. We do not sell or share your data with third parties outside our payment network.

Yes. Contact support with your account number and a copy of your ID. We compile and send your personal data export, transaction history and account activity within ten business days.

Change your password immediately and contact support with details of the suspicious activity. We will review login logs, lock the account if needed, and walk you through re-securing it.

No. Whether you play on the web version or mobile app, the same policy terms apply to deposits, withdrawals, account security and data handling. Access depends on local law for your region.

Understanding our Terms & Conditions

How to reach our support team

Live Chat

Email Support

Phone Line

How we protect your account and information

Data encryption

Cookie policy

Account verification

Data retention

Policy changes

Contact for disputes

Frequently asked questions about Terms & Conditions

01 What happens if I close my account?

02 Can I change or cancel a deposit after it's sent?

03 What does www.sbobet.com mobile do if I dispute a withdrawal?

04 How are my personal details used?

05 Can I request a copy of my account data?

06 What if I think someone else accessed my account?

07 Do the Terms & Conditions apply differently for mobile and desktop?

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